Last Updated: February 17, 2025
At Tufted With Love (“we,” “our,” or “us”), we aim to ensure timely and secure delivery of your orders. Please review our shipping policy below for details on processing, shipping times, and costs.
- Processing Time
- Orders are processed within two business days after payment confirmation.
- Custom or made-to-order items may require additional processing time. Estimated processing times will be provided at checkout.
- Orders are not processed on weekends or public holidays.
- Shipping Rates & Delivery Estimates
- Shipping rates are calculated at checkout based on destination, package weight, and shipping method selected.
- Estimated delivery times depend on your location and chosen shipping option:
- Standard Shipping: 10 business days
- Express Shipping: 5 business days
- International Shipping: 15 business days (if applicable)
- Unexpected delays may occur due to weather, carrier issues, or customs processing for international shipments.
- Shipping Destinations
- We currently ship within Canada.
- International shipping is available to select countries. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Tracking information may take up to 24 hours to update.
- Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages. If your package is missing, please check with the carrier or contact us for assistance.
- If an item arrives damaged, notify us within 24 hours with photos and order details to request a replacement or refund.
- Returns Due to Incorrect Address
- If a package is returned due to an incorrect or incomplete shipping address, the customer is responsible for additional shipping costs to resend the package.
- Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
- Contact Us
For any questions regarding our Shipping Policy, please contact us at:
Tufted With Love
204-10422 168 St, Fraser Heights, Surrey, BC
Email: info@tuftedwithlove.com
Website: www.tuftedwithlove.com