Last Updated: February 17, 2025
At Tufted With Love (“we,” “our,” or “us”), we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.
- Eligibility for Refunds
We accept returns and issue refunds under the following conditions:
- Items must be returned within 30 days from the date of purchase.
- The product must be in its original condition, unused, and in its original packaging.
- Proof of purchase is required for all refund requests.
- Non-Refundable Items
The following items are non-refundable:
- Custom-made or personalized items.
- Final sale or clearance items.
- Items that show signs of use, damage, or are missing parts.
- Refund Process
- To request a refund, contact us at info@tuftedwithlove.com with your order details and reason for the return.
- If eligible, we will provide instructions on how to return the item.
- Once we receive and inspect the returned item, we will notify you of the refund status.
- Approved refunds will be processed within two weeks, and the amount will be credited to the original payment method.
- Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
- Original shipping fees are non-refundable.
- Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 24 hours with photos and order details. We will assess the issue and provide a replacement or refund as applicable.
- Late or Missing Refunds
- If you haven’t received your refund within the expected timeframe, check with your bank or payment provider.
- If you still have issues, contact us at info@tuftedwithlove.com for assistance.
- Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
- Contact Us
If you have any questions about our Refund Policy, please contact us at:
Tufted With Love
204-10422 168 St, Fraser Heights, Surrey, BC
Email: info@tuftedwithlove.com
Website: www.tuftedwithlove.com